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Customer service plans

Our promise to you

The safety and satisfaction of our customers is a top priority for our airline. The U.S. Department of Transportation requires air carriers to address key service elements that affect customers.

Policies for flights operated by US Airways and US Airways Express

Customer service plan
Contract of carriage
Contingency plan for lengthy tarmac delays

The provisions contained within these policies apply only to US Airways or US Airways Express operated flights booked as part of a US Airways Vacations reservation. For flights operated by carriers other than US Airways or US Airways Express, customers should consult the operating carrier for their policies.

Read the US Airways Vacations terms and conditions